How It Works
1
Visit Our Shop
Bring your item along with proof of purchase to our store within 14 days of purchase.
2
Choose Your Exchange
Browse our collection in-store and select another product of your choice to exchange for.
3
Complete Exchange
We'll process your exchange right away. Any price difference will be settled at the counter.
Policy Details
We do not accept returns on any items. All sales are final. If you are unsure about a purchase, we encourage you to visit our shop and try items on before buying. Our staff are happy to assist you in finding the right fit and style to ensure you leave satisfied with your purchase.
You may exchange your item for another product of your choice by visiting our shop within 14 days of purchase. The item must be in its original condition with all tags still attached. Exchanges can only be done in-store — we do not offer online or mail-in exchanges at this time.
- Exchanges must be made in person at our shop
- Proof of purchase is required for all exchanges
- Items must be unworn, unwashed, and in original condition
- Original tags must still be attached
All exchanges must be completed within 14 days of purchase. After 14 days, we will not be able to offer any exchanges or assistance. We recommend trying on your items as soon as possible after purchase and visiting our shop promptly if an exchange is needed. This time frame is strictly enforced and no exceptions can be made.
If the item you wish to exchange for is priced higher than your original purchase, you will need to pay the difference at the time of exchange. If the new item costs less, store credit will be issued for the remaining balance. No cash refunds will be given for price differences.
Items purchased on sale or with promotional discounts follow the same exchange policy — they may be exchanged in-store within 14 days of purchase, subject to the same conditions. Items marked "Final Sale" are not eligible for exchange under any circumstances.
If you receive a faulty or incorrect item, please bring it to our shop within 14 days of purchase along with proof of purchase. We will offer an exchange for a replacement or another product of your choice. Faults reported after 14 days will not be eligible for exchange or any form of assistance.
What Can Be Exchanged
Eligible for Exchange
- Unworn items with original tags attached
- Items in original, unwashed condition
- Purchases within the 14-day window
- Items accompanied by proof of purchase
- Sale items (unless marked "Final Sale")
- Faulty or incorrectly supplied items
Not Eligible for Exchange
- Items after the 14-day exchange window
- Worn, washed, or altered garments
- Items without original tags
- Items without proof of purchase
- Items marked "Final Sale"
- Any returns (no returns accepted on any items)
Still Have
Questions?
Visit our shop or get in touch with our team. We're here to help with any exchange-related enquiries.